GENERAL TERMS AND CONDITIONS

for the provision of legal services by Slavchev & Vasilev Law Firm

I. Introduction and general provisions

1.1. These General Terms and Conditions (hereinafter the “General Terms”) govern the relations between Slavchev & Vasilev Law Firm (hereinafter the “Firm”) and its clients (hereinafter the “Client” or the “Clients”) in connection with the provision of legal services. They also apply to the acceptance of payments by bank card through the “Virtual POS” service operated by Wise Europe SA, to the extent that the payment is made through a Payment Link provided by the Firm to the Client (including a link integrated in a pro-forma invoice or invoice). The Firm’s website at https://svlaw.bg (hereinafter the “Website”) is a representative and informational website; contracts are not concluded and direct payments are not made through it.

1.2. Identification data of the Firm:

• Name: Slavchev & Vasilev Law Firm
• Registered office and address of management: Sofia 1000, 14 Antim I Street, Floor 2
• UIC / BULSTAT: 181053360
• Correspondence address: Sofia 1000, 14 Antim I Street, Floor 2
• Telephone: 0892 997 482
• E-mail: office@svlaw.bg
• Website: https://svlaw.bg
• Working hours: Monday – Friday, 09:30 – 17:30

1.3. The Firm carries out its activity in accordance with the Bulgarian Bar Act and the applicable secondary legislation, observing the principles of attorney-client privilege, confidentiality and the independence of the legal profession.

1.4. These General Terms are published on the Firm’s Website and are made available in a manner which permits their storage and reproduction. Before the Firm starts performing the service and before issuing a pro-forma invoice or invoice containing a Payment Link, the Firm refers the Client to the current version of the General Terms and the Privacy Policy (by including a hyperlink in the confirmation e-mail or in the individual engagement contract). The Client declares its consent to the General Terms in writing in the correspondence with the Firm (including by replying by e-mail with a confirmation “I agree” or by signing an individual contract for legal defence and assistance). The making of a payment through the Payment Link constitutes an additional unequivocal confirmation of such consent.

1.5. These General Terms apply both to clients who are natural persons and to clients who are legal persons and sole traders. Where individual clauses apply only to Consumer-Clients within the meaning of § 13, item 1 of the Supplementary Provisions of the Bulgarian Consumer Protection Act (“CPA”), this is expressly stated.

II. Definitions

For the purposes of these General Terms, the following terms shall have the meanings set out below:

• “Client” – any natural or legal person to whom the Firm provides or will provide a legal service.
• “Consumer-Client” or “Consumer” – a Client who is a natural person acting outside the scope of its commercial or professional activity within the meaning of § 13, item 1 of the Supplementary Provisions of the CPA.
• “Virtual POS” – a logically defined POS terminal through which payments for services are made over the internet with an electronic payment instrument (bank card) in online mode.
• “Electronic Payment Instrument” (EPI) – a personalised electronic device and a set of procedures enabling the execution of payment operations (for example a debit or credit bank card).
• “3D Secure” – an international standard for additional cardholder authentication for online payments, supported by Mastercard SecureCode (Mastercard ID Check) and Visa Secure (Verified by Visa).
• “Order” – the Client’s request for a specific legal service, individualised by a unique number, reflected in a pro-forma invoice and/or invoice issued by the Firm. The unique number of the pro-forma invoice/invoice also serves as the reference of the Order for the purposes of payment through the Virtual POS.
• “Payment Link” – a unique hyperlink (URL) generated by the Virtual POS of the Acquiring Bank and provided by the Firm to the Client (including by embedding it in the electronic copy of the pro-forma invoice or invoice, or sending it in a separate e-mail), which takes the Client to the secure payment page of the Acquiring Bank, on which the payment by bank card is made.
• “Acquiring Bank” – Wise Europe SA, registered in Brussels, Belgium (registration number BE 0713.629.988), licensed as a payment institution by the National Bank of Belgium, with which the Firm has concluded a contract for the acceptance of payments through a Virtual POS / Payment Link.

III. Scope and characteristics of the services offered

3.1. The Firm provides a wide range of legal services, including but not limited to:

• Legal advice in all areas of law;
• Litigation representation before courts and state authorities;
• Drafting of legal opinions, contracts and other documents;
• Registration of commercial companies and subsequent changes in the Commercial Register;
• Registration and protection of trade marks and other intellectual property rights;
• Advice and representation in commercial, contract, property, tax, employment and administrative law;
• Advice on German law and EU law, including through the registration of an attorney of the Firm with a German Bar in accordance with EuRAG.

3.2. The specific parameters of each service (subject matter, scope, time for performance, expected results and remuneration) shall be agreed individually with each Client in writing (including through exchanged e-mails) before performance begins.

3.3. Quality and characteristics of the service. Legal services are provided by attorneys registered with a Bar Council in compliance with the Bulgarian Bar Act, the Attorneys’ Code of Ethics and the applicable professional standards. The Firm undertakes to exercise the diligence of a prudent attorney and to protect the Client’s interests in good faith.

3.4. Time for performance. The time for performance of each service shall be agreed individually and depends on the nature and complexity of the specific matter, the documents and information provided by the Client, and external circumstances (deadlines of administrations, courts, etc.) which cannot be influenced by the Firm.

3.5. Warranty periods. Owing to the nature of legal services (which constitute the provision of an intellectual service rather than of goods), fixed “warranty periods” within the meaning of Articles 105 et seq. of the CPA are not applicable. The Firm’s liability for the quality of the service provided is governed by the Bulgarian Bar Act, the general rules of the Obligations and Contracts Act, and – as regards Consumer-Clients – by the applicable provisions of the CPA on complaints (see Section VIII below).

IV. Remuneration and methods of payment

4.1. Remuneration and currency

4.1.1. The Firm’s remuneration is determined in accordance with Ordinance No. 1 of 9 July 2004 on the Minimum Amounts of Attorney Fees and is agreed with each Client individually having regard to the complexity and volume of the specific task.

4.1.2. All prices stated on the Website or in the Firm’s individual offer are in euro (EUR) and include taxes due, to the extent any such taxes apply. As of 1 January 2026, the euro is the official monetary unit of the Republic of Bulgaria, at the fixed exchange rate of 1 EUR = 1.95583 BGN.

4.1.3. During the period of mandatory dual display of prices (until 8 August 2026 inclusive), the prices of the services shall be displayed simultaneously in euro and in Bulgarian leva in accordance with the requirements of the Bulgarian Act on the Introduction of the Euro.

4.2. Methods of payment

4.2.1. The available methods of payment to the Firm are:

• By bank transfer – to the Firm’s bank account specified in the individual agreement or in the invoice;
• By bank (debit or credit) card through the Virtual POS, under the conditions set out in clause 4.3 below;
• In cash – at the Firm’s office at Sofia, 14 Antim I Street, Floor 2, subject to the applicable statutory limits on cash payments under the Bulgarian Act on the Limitation of Cash Payments.

4.2.2. Having regard to the nature of the service (legal advice and representation), the Firm does not offer payment “by cash on delivery” or other methods related to the physical delivery of goods.

4.3. Payment by bank card through the Virtual POS

4.3.1. Initiation of the payment

Payment by bank card through the Virtual POS is made outside the Firm’s Website, through a Payment Link provided by the Firm. The standard steps are the following:

(a) The Client contacts the Firm (by e-mail, telephone or the Website’s contact form) and describes the legal matter on which it seeks assistance;

(b) An attorney of the Firm sends the Client an individual offer by e-mail, containing the subject matter, scope, time for performance and the amount of the remuneration in euro (with dual display in Bulgarian leva during the applicable transitional period), together with a hyperlink to the current version of these General Terms and to the Privacy Policy;

(c) The Client confirms its consent in writing (by e-mail or by signing an individual contract for legal defence and assistance or an engagement letter);

(d) The Firm issues a pro-forma invoice or invoice with a unique number, which contains a Payment Link to the secure page of the Virtual POS, and sends it to the Client by e-mail;

(e) The Client activates the Payment Link, as a result of which the Client is automatically redirected to the Virtual POS payment page, on which the number of the pro-forma invoice/invoice and the amount due are pre-populated and cannot be changed by the Client.

4.3.2. The Website is not an online shop

The Firm’s Website does not offer e-commerce functionality, a “shopping basket”, registration of a client account or a checkout process. Payment through the Virtual POS is always initiated from the Payment Link generated and sent by the Firm individually for each Order. The Client does not create or maintain a user account on the Website; accordingly, requirements for functionality to register, maintain and delete an account, as well as payment as a “Guest”, are not applicable to the Firm’s business model. The processing of the Client’s personal data is governed by the Firm’s Privacy Policy, available on the Website.

4.3.3. Data entered during the payment

When initiating the payment, the Client enters the following data from its bank card on the Acquiring Bank’s secure payment page:

• Card number (16 digits);
• Expiry date of the card (month/year);
• Security code (CVV2 / CVC2 – three-digit code from the reverse side of the card);
• Cardholder’s name, as printed on the card;
• Unique authentication code (One-Time Password / password) received through 3D Secure (see clause 4.3.4).

The Client is expressly informed that the Firm does not receive, store or have access to the Client’s full bank-card data. Such data is processed directly by the Acquiring Bank and by the respective international card schemes (Mastercard, Visa) in compliance with the PCI DSS standard.

4.3.4. Redirection to the 3D Secure environment

When making a payment by bank card, the Buyer is automatically redirected to the secure page for the processing of 3D Secure payments of the card-issuing bank. On that page, the Buyer goes through an additional authentication procedure (for example by a one-time code sent by SMS, biometric authentication in a mobile banking app or another method supported by the issuing bank), following which the payment is approved or declined by the issuing bank.

4.3.5. Payment security

The Firm declares that the acceptance of payments through the Virtual POS is carried out in compliance with the security requirements of the international card schemes (ICS) Mastercard and Visa, including the PCI DSS (Payment Card Industry Data Security Standard) standard and the 3D Secure protocols (Mastercard ID Check / Visa Secure). The Virtual POS is operated by Allianz Bank Bulgaria AD, which is certified under the applicable security standards for card payments.

4.3.6. Payment confirmation

Upon a successful bank-card payment, the Firm undertakes to notify the Client by e-mail (to the e-mail address indicated by the Client) that the service under the respective Order has been paid. The confirmation shall contain: the number of the pro-forma invoice and/or invoice that also serves as the reference of the Order; the subject matter of the service; the amount paid in euro (and, during the dual-display period, also in Bulgarian leva); and the date of payment. Where a pro-forma invoice has been issued, the Firm shall also issue an original invoice in accordance with the Bulgarian VAT Act and the Bulgarian Accountancy Act within the statutory deadlines.

4.3.7. Display of the payment obligation before payment

Before making the payment, the Client is able to acquaint itself with the amount due and the subject matter of the service at two independent stages: (i) in the pro-forma invoice or invoice delivered to the Client by the Firm, which contains a full description of the service, its value in euro and the unique number of the document; and (ii) on the secure payment page of the Virtual POS, which displays the number of the reference document and the amount payable in euro. The Client may withdraw from the payment at any time before confirming it on the bank’s payment page, without any sanctions being imposed; failure to pay through the Virtual POS does not, however, release the Client from its obligation to pay the agreed remuneration by another available method of payment (bank transfer or cash payment at the office).

4.3.8. Validity period of the Payment Link

The Payment Link has a limited validity period, indicated in the e-mail/pro-forma invoice with which it was sent. Upon expiry of that period, the Link is automatically deactivated. If necessary, the Client may contact the Firm, which may issue a new Payment Link in respect of the same Order. If the Client does not make the payment through the Virtual POS, the remuneration due may be paid by bank transfer or in cash at the Firm’s office under the terms of clause 4.2.1.

4.4. Subscription / recurring payments

4.4.1. For certain legal services the Firm may offer payment in the form of a subscription with recurring (subscription-based) bank-card payments – for example monthly legal services, a legal subscription with a fixed volume of included hours, or periodic subscription-based services. Where such a service is offered, the specific parameters – subject matter, scope of the included activities, amount of the recurring fee in euro, frequency, debit date, minimum term and conditions for termination – shall be agreed individually with the Client in writing (including through an individual subscription-based legal services contract).

4.4.2. Mechanics of recurring card payments. Recurring payments shall be made through the Acquiring Bank’s Virtual POS under the Card-on-File / Merchant Initiated Transactions model:

(a) The first payment is actively initiated by the Client through a Payment Link, with full 3D Secure authentication (Consumer Initiated Transaction). By making that payment, in combination with the written consent under clause 4.4.3, the Client gives its express consent for the Acquiring Bank to store a card identifier (token) and for the Firm to initiate the subsequent payments (Merchant Initiated Transactions) in the agreed amount and frequency, in compliance with the rules of the international card schemes Mastercard and Visa.

(b) The Firm does not receive, store or have access to the full data of the Client’s card. Tokenisation is performed by the Acquiring Bank in compliance with the PCI DSS standard.

4.4.3. Express consent of the Client. Initiation of recurring card payments always requires express written consent of the Client (on paper or in electronic form – for example a confirmation e-mail or a signed individual contract) containing at least: (i) the subject matter of the service; (ii) the amount of the recurring fee in euro (or a method for its determination); (iii) the frequency of the payments; (iv) the minimum term of the subscription, if agreed; (v) the date or period of debiting; (vi) the manner and time limit for termination of the subscription; (vii) information on the Client’s right to withdraw its consent at any time; (viii) express consent to the storage of a card token by the Acquiring Bank and to future Merchant Initiated Transactions initiated by the Firm.

4.4.4. Notification before debiting. The Firm shall notify the Client in writing by e-mail of each upcoming debit, as follows:

(a) before the first payment under the subscription – no less than 14 (fourteen) calendar days before the debit date, with an indication of the amount and the date;

(b) for the following periodic payments – by sending a pro-forma invoice or a notification to the Client’s e-mail within a reasonable time before the debit, unless the debit schedule has been expressly agreed in the individual contract and the Client has agreed not to receive separate notifications for each payment.

Upon any change of the amount or the frequency of the recurring fee, the Firm shall obtain a new express written consent of the Client. Until such consent is obtained, the Firm may not debit a changed amount or at a changed frequency.

4.4.5. Termination of the subscription and withdrawal of consent. The Client has the right to terminate the subscription and to withdraw its consent to recurring payments at any time, without being liable to pay any penalty (save for early-termination fees agreed in the individual contract within a minimum term, where expressly agreed and permissible under the CPA). Termination shall be effected by sending a clear written notice to the Firm at e-mail office@svlaw.bg, specifying the number of the individual contract/subscription.

The Firm confirms the termination within 5 (five) business days of receiving the notice, stops all future debits and instructs the Acquiring Bank to delete the stored card token. Payments made prior to the termination for services already performed shall not be refunded.

Information on the procedure for terminating the subscription is kept accessible and visible on the Firm’s Website (including in these General Terms and in a dedicated section “Subscription termination”). Alternatively, the Client may also withdraw its consent to future Merchant Initiated Transactions before the card-issuing bank, in accordance with its general terms.

4.4.6. Refund and dispute of a recurring payment. Dispute of an individual recurring card payment is carried out in accordance with the procedure under clause 8.2 (Dispute of a payment through the Virtual POS). In addition, the Client may exercise its rights under the rules of the card-issuing bank and the respective international card scheme to request a chargeback in respect of a Merchant Initiated Transaction – in particular where there is no valid consent, where there has been a debit after the subscription has been terminated, where there is a discrepancy in the amount, or where the service has not been delivered.

4.4.7. Right of withdrawal for Consumer-Clients. Where a subscription contract is concluded at a distance with a Consumer-Client, the Consumer-Client has the right of withdrawal under Article 50 CPA within 14 days of conclusion of the contract, subject to the restrictions under Article 57 CPA and the conditions in clauses 7.4 and 7.5 of these General Terms. Performance of the service under the subscription and, accordingly, the first recurring payment, shall take place before the expiry of the 14-day period only if the Consumer-Client has expressly requested this by written confirmation under clause 7.5.

4.4.8. Termination by the Firm. The Firm has the right to terminate the subscription on one month’s written notice. The Firm has the right to suspend the service and terminate the subscription immediately in the event of: (i) two consecutive unsuccessful debits due to insufficient funds, exceeded limit, expired card validity or other reasons attributable to the Client; (ii) a conflict of interest arising within the meaning of the Bulgarian Bar Act; or (iii) any other material breach of the Client’s contractual obligations.

4.4.9. Currency and dual display. The amount of the recurring fee is determined in euro. During the period of mandatory dual display (until 8 August 2026 inclusive), the amount shall be displayed simultaneously in euro and in Bulgarian leva, in accordance with clause 4.1.3.

V. Consent to the General Terms

5.1. As the Firm’s Website does not offer e-commerce and the payment is made through a Payment Link sent individually to the Client, consent to these General Terms is obtained before performance of the service begins and before the pro-forma invoice/invoice is issued, in one of the following ways:

(a) by an express confirmatory reply of the Client by e-mail after receiving the Firm’s offer, accompanied by a hyperlink to the General Terms and the Privacy Policy;

(b) by signing an individual contract for legal defence and assistance or an engagement letter, in which the General Terms are stated to form an integral part; or

(c) in simpler engagements (for example an online consultation at a fixed price) – through a clause expressly included in the offer, by virtue of which confirmation of the offer by the Client shall be treated as acceptance of the General Terms as well.

5.2. The making of a payment through the Payment Link constitutes additional and unequivocal confirmation that the Client is acquainted with these General Terms and accepts them. The Firm shall keep the correspondence exchanged with the Client, the individual contract (where applicable) and the payment confirmation in accordance with the applicable accounting and regulatory requirements.

VI. Rights and obligations of the parties

6.1. Obligations of the Firm

The Firm undertakes:

• To provide quality legal services in compliance with the Bulgarian Bar Act and the Attorneys’ Code of Ethics;
• To observe strictly attorney-client privilege and the confidentiality of the information received from the Client;
• To protect the Client’s interests in good faith within the scope of the agreed services;
• To provide the Client with a confirmation by e-mail of each successful payment made through the Virtual POS, specifying the relevant Order number;
• To issue invoices in accordance with the requirements of the Bulgarian VAT Act and the Bulgarian Accountancy Act;
• To maintain the Website in compliance with the requirements of the Bulgarian E-Commerce Act and the applicable requirements of the Acquiring Bank.

6.2. Obligations of the Client

The Client undertakes:

• To provide the Firm with true, complete and up-to-date information and documents necessary for performance of the service;
• To pay the agreed remuneration within the stated time limit and by the chosen method of payment;
• To cooperate in good faith in the performance of the service, including by timely replies to the Firm’s enquiries;
• Not to use the Website and the Firm’s services for unlawful purposes.

6.3. Obligations of the Client when making a card payment

Upon activation of the Payment Link and the making of a payment through the Virtual POS, the Client undertakes:

• To enter correctly and accurately all data from its bank card (card number, expiry date, CVV2/CVC2, cardholder’s name), as well as the 3D Secure authentication code sent by the issuing bank;
• Before payment, to make sure that it has sufficient funds and an unused daily/monthly card limit for the payment to be successful;
• To use for the payment only a bank card the holder of which is the Client itself, or a person expressly authorised by it;
• Not to disclose to third parties its details for access to internet/mobile banking, its 3D Secure passwords, or the codes received from the issuing bank;
• To activate the Payment Link only from a device and an environment which it considers secure, and to inform the card-issuing bank immediately in case of suspicion of unauthorised use, theft or loss of the card.

6.4. The Firm shall not be liable for: (i) unsuccessful payments due to insufficient funds, exceeded limit, expired card validity or blocking of the Client’s card; (ii) unsuccessful 3D Secure authentication; (iii) technical problems in communication lines and systems of third parties (issuing bank, card schemes, System Operator).

VII. Right of withdrawal from the contract (Consumer-Clients only)

7.1. This section applies only to Consumer-Clients within the meaning of § 13, item 1 of the Supplementary Provisions of the CPA. It does not apply to clients who are legal persons and sole traders acting within the scope of their commercial activity.

7.2. The Consumer-Client has the right to withdraw from the contract for the provision of legal services concluded at a distance or off-premises, within a period of 14 (fourteen) days of the conclusion of the contract, without owing any compensation or penalty and without giving reasons, in accordance with Articles 50 et seq. of the CPA.

7.3. In order to exercise its right of withdrawal, the Consumer-Client shall send to the Firm an unequivocal written statement (to e-mail office@svlaw.bg or to the Firm’s address). The Client may use the standard withdrawal form under Annex 6 to Article 47(1)(8) and Article 52(2) and (4) of the CPA, but this is not mandatory.

7.4. Exceptions to the right of withdrawal

On the basis of Article 57 CPA, the Consumer-Client has no right of withdrawal from the contract where:

(a) the service has been fully provided and its performance began with the express prior consent of the Consumer-Client, expressed in writing in the correspondence or in the individual contract for legal defence and assistance, together with confirmation on the Consumer-Client’s part that it is aware that it will lose its right of withdrawal once the contract has been fully performed by the Firm;

(b) the contract concerns the provision of a service performed in exceptional circumstances connected with a request of the Consumer-Client for operational action by the Firm (for example, litigation representation with a fixed court deadline, urgent legal intervention in inspections by state authorities, etc.).

7.5. The express consent under clause 7.4(a) is obtained in writing in the correspondence before performance begins (including by an express confirmation by e-mail with the following or similar wording: “I expressly request that the performance of the service begin before the expiry of the 14-day withdrawal period, and I confirm that I am aware that after the service has been fully performed I will lose my right of withdrawal”). Where the Consumer-Client has expressly requested that performance begin before the expiry of the 14-day period and subsequently exercises the right of withdrawal before full performance, it shall owe the Firm an amount proportionate to the work actually performed up to the moment of exercise of the right of withdrawal, calculated on the basis of the agreed total remuneration.

VIII. Complaints and dispute of payments

8.1. Complaint about a legal service by a Consumer-Client

8.1.1. The Consumer-Client has the right to lodge a complaint for non-conformity of the service provided with the service agreed, in accordance with Articles 113 – 127 CPA. The complaint shall be lodged within 14 (fourteen) days of the discovery of the non-conformity, but no later than the time limit laid down in Article 126(2) CPA for complaints concerning services.

8.1.2. The complaint shall be submitted in writing to e-mail office@svlaw.bg or to the Firm’s address and must contain: the Client’s identification and contact information; a description of the service and the Order number; a description of the identified non-conformity; and the Client’s claim (remedying of the non-conformity, reduction of the price, or refund of the amount paid).

8.1.3. The Firm shall rule on the lodged complaint within 30 (thirty) days of its receipt and shall notify the Client through the same channel through which the complaint was received. Where the complaint is well-founded, the Firm shall take one of the measures under Article 114 CPA at the Client’s choice (to the extent applicable in the light of the nature of the service).

8.1.4. This clause 8.1 does not apply to clients who are legal persons and sole traders; for them, the general rules of the Obligations and Contracts Act and the Commercial Act apply.

8.2. Dispute of a payment through the Virtual POS (chargeback)

8.2.1. Procedure for disputing a payment. If the Client considers that a payment made through the Virtual POS is unfounded (for example owing to a technical error, double debit, failure to receive the service, or a discrepancy between the amount paid and the amount invoiced), the Client may dispute the payment in accordance with the following procedure:

Step 1. The Client sends a written request for refund of the amount to the Firm’s e-mail (office@svlaw.bg), specifying: the number of the pro-forma invoice/invoice in respect of which the payment was made; the date and the amount of the payment; the reasons for which it disputes the payment; and any applicable evidence (including, where applicable, a copy of the card-account statement).

Step 2. The Firm reviews the submitted request – including the technical cause (successful transaction, double debit, declined authorisation, etc.) and the performance of the service – and within 14 (fourteen) days of receipt of the request sends the Client a reasoned response. If the request is found to be well-founded, the Firm shall take action to refund the amount through the channel through which the payment was received (refund to the card account through the Virtual POS).

Step 3. If the Firm does not satisfy the Client’s request, or the Client does not accept the Firm’s arguments, the Client may – with the entire correspondence generated between the parties – approach its card-issuing bank with a request to dispute the payment (chargeback) under the rules of the respective international card scheme (Mastercard / Visa). The time limit for lodging such a request is determined by the rules of the issuing bank and of the respective card scheme.

8.2.2. The review of the merits of a payment dispute is carried out jointly by the Firm, the Acquiring Bank (Allianz Bank Bulgaria AD), the card-issuing bank and the respective international card scheme, within the procedures established by them. The Firm undertakes to provide full cooperation in the provision of information and documents within those procedures, to the extent this does not conflict with attorney-client privilege.

IX. Confidentiality and attorney-client privilege

9.1. The Firm undertakes to maintain the confidentiality of all information provided to it by the Client or learned by it in connection with the provision of the legal service, in accordance with Article 45 of the Bulgarian Bar Act and the applicable Attorneys’ Code of Ethics.

9.2. Attorney-client privilege is unlimited in time and covers all oral, written and electronic communications between the Client and the Firm, the documents provided by the Client, and the contents of the working files. The Firm shall not disclose this information to third parties, save in the cases expressly provided for by law.

X. Protection of personal data

10.1. The Firm processes the Clients’ personal data in its capacity as a controller of personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – “GDPR”), the Bulgarian Personal Data Protection Act and the Bulgarian Bar Act.

10.2. Detailed information on the categories of personal data processed, the purposes and legal bases of the processing, the retention periods, the recipients and the rights of data subjects is set out in the Firm’s Privacy Policy, available on the Website at https://svlaw.bg/политика-за-поверителност/.

10.3. In relation to payments through the Virtual POS, the Client’s bank-card data (card number, expiry date, CVV2/CVC2) is not collected, processed or stored by the Firm, but directly by the Acquiring Bank and the respective international card schemes in compliance with the PCI DSS standard.

XI. Out-of-court dispute resolution

11.1. In the event of a dispute, the Firm and the Client shall seek to resolve it in good faith by negotiation and by mutual agreement.

11.2. Consumer-Clients have the right to refer a dispute with the Firm, which could not be resolved by mutual agreement, to the general conciliation body with the Bulgarian Consumer Protection Commission, with its seat at Sofia, 4A Slaveykov Square, Floor 3, or to the relevant sectoral conciliation commission. Information on the general and sectoral conciliation commissions is available on the website of the Bulgarian Consumer Protection Commission: https://kzp.bg.

11.3. Consumer-Clients may also use the European Commission’s Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr.

11.4. Disputes relating to the practice of the legal profession may also be referred to the Sofia Bar Council / the Supreme Bar Council under the Bulgarian Bar Act.

XII. Termination

12.1. The contract between the Firm and the Client may be terminated:

• By mutual agreement of the parties, expressed in writing;
• By unilateral notice from either party, subject to a reasonable period of notice and to payment of the remuneration due for the work actually performed up to the moment of termination;
• Upon the failure of one of the parties to perform its obligations, following a written warning and the granting of a reasonable period for remedying the non-performance;
• In the cases provided for in the Bulgarian Bar Act (for example, in the event of a conflict of interest).

12.2. Termination of the contract shall not release the Client from the obligation to pay remuneration for the work actually performed up to the moment of termination and the costs incurred, nor the Firm from the obligation to maintain attorney-client privilege.

XIII. Governing law and competent court

13.1. For all matters not regulated by these General Terms, the applicable Bulgarian legislation shall apply, including the Bulgarian Bar Act, the Obligations and Contracts Act, the Commercial Act, the Consumer Protection Act and the E-Commerce Act.

13.2. Disputes between the parties shall be resolved by the competent Bulgarian court at the Firm’s registered seat, unless mandatory provisions of law provide otherwise (including the provisions of the CPA and the applicable rules of private international law on consumer contracts).

XIV. Amendments to the General Terms

14.1. The Firm reserves the right to amend these General Terms at any time. The current version of the General Terms is published on the Website and applies to contracts concluded after the date of its publication.

14.2. In relation to contracts already concluded, amendments shall enter into force if the Client has been duly notified and has not objected within 14 days of the notification. If a Consumer-Client disagrees with the amendments, it has the right to terminate the contract without penalty or compensation.

XV. Contacts and final provisions

15.1. Contact details of the Firm:

• Slavchev & Vasilev Law Firm
• Address: Sofia 1000, 14 Antim I Street, Floor 2
• Telephone: 0892 997 482
• E-mail: office@svlaw.bg
• Website: https://svlaw.bg

15.2. These General Terms enter into force as of the date of their publication on the Firm’s Website and supersede all previous versions of the General Terms.

Date of last update: 9 May 2026.